What does total quality management (TQM) focus on in the context of line control?

What does total quality management (TQM) focus on in the context of line control?

• A. Maximizing production speed
• B. Reducing the number of suppliers
• C. Long-term success through customer satisfaction
• D. Eliminating all forms of quality control

Answer: (C)

Total Quality Management (TQM) emphasizes long-term success through customer satisfaction by fostering a culture of continuous improvement within an organization. In the context of line control, TQM integrates quality awareness into every aspect of the production process, aiming to enhance product quality and effectively meet or exceed customer expectations. This approach involves everyone in the organization, from management to frontline workers, collaborating to improve processes and eliminate defects. By focusing on customer satisfaction, TQM ensures that products and services not only meet the specifications but also provide value and quality that customers appreciate. This can lead to increased loyalty, repeat business, and a strong market reputation, which are all critical for sustainable success. The other choices do not align with the core principles of TQM. For instance, maximizing production speed does not necessarily guarantee quality, and reducing the number of suppliers may limit options but doesn't inherently improve quality. Eliminating all forms of quality control contradicts the essence of TQM, which seeks to embed quality at every level rather than completely discard it.

Total Quality Management (TQM) emphasizes long-term success through customer satisfaction by fostering a culture of continuous improvement within an organization. In the context of line control, TQM integrates quality awareness into every aspect of the production process, aiming to enhance product quality and effectively meet or exceed customer expectations. This approach involves everyone in the organization, from management to frontline workers, collaborating to improve processes and eliminate defects.

By focusing on customer satisfaction, TQM ensures that products and services not only meet the specifications but also provide value and quality that customers appreciate. This can lead to increased loyalty, repeat business, and a strong market reputation, which are all critical for sustainable success.

The other choices do not align with the core principles of TQM. For instance, maximizing production speed does not necessarily guarantee quality, and reducing the number of suppliers may limit options but doesn't inherently improve quality. Eliminating all forms of quality control contradicts the essence of TQM, which seeks to embed quality at every level rather than completely discard it.